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Refunds/Returns

Receive a damaged item? Or simply want to return an item? Browse our articles here.

What do I do if I receive the wrong item in my order?

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance.Include a photo of the item received and the name of the missing item(s). Please double-check the package for

Do you offer refunds or exchanges?

[’Yes’ answer]. Yes, we offer refunds and exchanges within [# of days] days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that [any exceptions

What do I do if my item(s) arrives damaged?

We’re sorry your item(s) have damage! Some items break during shipment. We’ll do our best to help.Please email our team with an image of your damaged item for further assistance.While we may not be able to guarantee your exact order is replaced due t

How do I start a return?

Our return policy allows returns for [condition of product (e.g. unopened)] products purchased in the last [X days]. If you'd like to proceed with a return, please visit our Return Portal [link to return portal].Once your request is approved, you wil

What is your cancellation policy?

Orders can be canceled within [X hours]. Please email our team with your cancellation request as soon as possible.You will receive confirmation of your cancellation if we’re able to make it happen. After this period, we may not be able to cancel your

What’s your return policy?

Our return policy allows returns or exchanges for [condition of product (e.g. unopened)] products purchased in the last [X days]. Please note that [perishable / discounted / limited edition] items are not eligible for return.You can expect your refun

When will I get my refund?

Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow [X days] business days for the refund to reflect in your account.